---
title: "Sonomos Support Center"
description: "Guides, walkthroughs and reference for Locke, the Sonomos desktop privacy layer for AI use: install and first run, every screen explained, plans and roles, what Locke detects, and troubleshooting."
url: "https://sonomos.ai/support/"
source: "https://sonomos.ai/support/"
---

# Sonomos Support Center

Guides, walkthroughs and reference for Locke. Start with the question in front of you — every chapter is written to be read on its own.

[Get started](https://sonomos.ai/support/locke/what-it-is/)

Chapters

16

Sections

83

Cookies

0

## Locke

The desktop privacy firewall that takes the private bits out of whatever you send an AI tool.

16 chapters · 4 sections[Download Locke](https://sonomos.ai/downloads/)

### Start here

Read in order · about 15 minutes

1. [What Locke isThe one-minute version: what Locke does, who it's for, and how to read this guide.](https://sonomos.ai/support/locke/what-it-is/)
2. [How it protects youDetect, mask, send. Why nothing sensitive leaves your computer, in plain English.](https://sonomos.ai/support/locke/how-it-works/)
3. [Install & first runDownload, install, answer three questions, and watch Locke catch something real.](https://sonomos.ai/support/locke/install/)

### The app, screen by screen

7 chapters

- [The windowThe parts that are always there: sidebar, Pause button, plan pill, and the corner dot.4 sections](https://sonomos.ai/support/locke/tour/)
- [DashboardIs it on, is it working, and what has it caught?6 sections](https://sonomos.ai/support/locke/dashboard/)
- [ControlsWhat Locke watches, what counts as sensitive, and how cautious it should be.4 sections](https://sonomos.ai/support/locke/controls/)
- [SandboxA safe box to paste text into and see exactly what Locke would do to it.3 sections](https://sonomos.ai/support/locke/sandbox/)
- [ReportsProof it's working, for you, for IT, and for auditors.6 sections](https://sonomos.ai/support/locke/reports/)
- [SettingsYour account, your plan, notifications, appearance, and how detections are counted.6 sections](https://sonomos.ai/support/locke/settings/)
- [Support & feedbackHow to reach a human, and what to send them so the fix is fast.4 sections](https://sonomos.ai/support/locke/support/)

### Plans, teams & roles

3 chapters

- [Free vs TeamsThe two plans side by side, plus exactly what an admin can do that a member can't.7 sections](https://sonomos.ai/support/locke/plans/)
- [My Team (admins)Seats, roles, org-wide policy, and team-wide reporting.4 sections](https://sonomos.ai/support/locke/team/)
- [For team membersWhat your admin decides, what stays yours, and what they can and cannot see.8 sections](https://sonomos.ai/support/locke/members/)

### Reference

3 chapters

- [What Locke detectsThe full catalog of sensitive data types, by category, with risk levels.4 sections](https://sonomos.ai/support/locke/data-types/)
- [Troubleshooting & FAQNothing's showing up, the engine won't start, and the other usual suspects.8 sections](https://sonomos.ai/support/locke/troubleshooting/)
- [Uninstall LockeWhat removal reverses on each platform, what it always deletes, and what it leaves for you.5 sections](https://sonomos.ai/support/locke/uninstall/)

## Security & technical documentation

Security posture, compliance readiness, sub-processors, architecture, and technical documentation all live on the Sonomos Trust Centre. It is access-restricted during the beta: the link asks you to sign in, and access is granted on request.

[trust.sonomos.ai](https://trust.sonomos.ai)