---
title: "For team members"
description: "Read the Sonomos Support Center guide for For team members. What your admin decides, what stays yours, and what they can and cannot see."
url: "https://sonomos.ai/support/locke/members/"
source: "https://sonomos.ai/support/locke/members/"
---

Plans, teams & roles

# For team members

Your organization set up Locke for you. Here's exactly what they decided, what's still yours, and — the question everyone actually has — what they can and can't see.

Available toTeams Member

## What your admin can see

Start here — everything else in this chapter builds on the answer.

|  | Visible to your admin |
| --- | --- |
| How many sensitive items were detected on your device | ✓ |
| How many were masked | ✓ |
| Whether your device meets the org policy | ✓ |
| That your protection was paused, and for how long | ✓ |
| The messages you sent to an AI tool | — |
| The actual values that were masked | — |
| Which specific prompts triggered a detection | — |
| Which AI tools you personally used, per message | — |

Why the second half is 'no' and stays 'no'

Your detection log stores **metadata, not the text** — the type of value found, a count, a timestamp, how long the match was, and a one-way token. The record can show that a US Social Security number was protected at 09:41 without containing the number, and without containing the sentence it was in. Team reporting is built on those records, so there is nothing for an admin to read even if they wanted to. That is how the product stores data, not a setting anyone can flip.

Security & technical documentation

How that boundary is enforced, and how you can check it yourself — and every other security, compliance or technical question — is documented on the Sonomos Trust Centre: [trust.sonomos.ai](https://trust.sonomos.ai) (access-restricted during beta).

## What your admin decides

Your admin sets the **policy** every device on the team runs, and it is applied exactly as set. Three things:

| Policy | Means for you |
| --- | --- |
| Required surfaces | Certain AI sites and apps are always protected. You can add more; you can't switch a required one off. |
| Required data types | Certain categories are always detected. You can enable extra ones; you can't disable a required one. |
| Text strictness | The text strictness your admin sets is applied to your device as set. |

So the rule in one line: **your device always runs the policy your admin set** — see [the rule that explains Teams](https://sonomos.ai/support/locke/plans/) for why that's guaranteed rather than just promised.

## What's still yours

- **Your numbers.** Your Dashboard, your counters, your live feed, your history.
- **Your own reports.** You can generate and export full compliance and technical reports for your own device whenever you like, and when your admin requests one for a date range, you generate it yourself.
- **The Sandbox.** Yours, entirely local, and never reported on.
- **Your app preferences.** Theme, notifications, where the corner dot sits.

## What looks different in your app

Three differences you'll notice right away, and a few smaller tells.

_The Dashboard as a Teams Member: a green banner reads that protection is managed by the organization and that the HIPAA-baseline policy was pushed by an admin and cannot be modified, above the normal status card, counters and feed._

1. A banner on the Dashboard naming the policy in force.

**2. Controls is replaced by a message.** Your admin's policy is applied to your device as set, so the Controls page shows a message naming your admin instead of switches you could change.

_The Reports page as a Teams Member: a green banner confirms you can view and export your own reports and that team-wide reports are managed by your admin._

3. A note on Reports: your own reports are yours to export.

And a few smaller tells: your organization named in the sidebar, and Teams Member where a Free user sees Free plan. You won't see My Team — that page is admin-only.

## When a control won't budge

On a team there are no controls to budge: policy comes from your admin's account on the server, not from a file on your computer, so it can't be edited from your device. If a policy is blocking your work, such as a masked value breaking a task you need to do, your admin is the person who can change it. Locke support can't override org policy.

## Pausing, when you're on a team

You can't pause protection while you're on a team. The pause button is disabled with a note naming your admin, and capture can't be switched off from your device. Detection also keeps running if you go offline.

## If you leave the team

When your seat is removed, the app explains what happened on next launch and moves you to **Free**. The org policy is dropped, your protection is unchanged, and your local history stays where it was. Free keeps one basic Privacy summary a month; full reports are part of Teams. Nothing about your protection gets worse — you simply go back to setting your own rules.

What needs a network connection

Your last team lock keeps applying while you're offline, however long that is, so being offline never unlocks pausing or loosens your policy. Detection never stops — it has never needed a network. Detection and masking run on your device and never send your content anywhere; the app only needs to reach Sonomos to sign in, to confirm your licence and seat, and to pick up your admin's latest policy.

## Who to ask

| Question | Ask |
| --- | --- |
| Why can't I turn this off? | Your admin. It's their policy, and only they can change it. |
| Something sensitive wasn't masked. | Check it in the [Sandbox](https://sonomos.ai/support/locke/sandbox/) first, then [Support](https://sonomos.ai/support/locke/support/) — that's a product question, not a policy one. |
| Can my manager read my prompts? | No. See the top of this chapter. |
| I need a report for my own records. | Generate it yourself — [Reports](https://sonomos.ai/support/locke/reports/). |
| The app won't start. | [Troubleshooting](https://sonomos.ai/support/locke/troubleshooting/), then Support. |