The app, screen by screen

Settings

Your account, your plan, and how the app behaves. No protection rules live here — those are all in Controls.

Available toAll plans

LOCKEby Sonomos

Pause protection

Settings

App & account configuration — no protection rules here

Account

Dana Whitfield

[email protected]verified

First name

Last name

Your email, password, two-factor authentication, passkeys, connected accounts and active devices are managed in your account settings.

Save changesManage account & securitySign out

Plan & billing

FreeFree

Everything Locke protects for one person, plus one basic Privacy summary report a month. Full reports are part of Teams.

Upgrade to Teams

Notifications

Masking alerts

Weekly report email

New surface detected

App behavior & display

ThemeStart on loginOverlay position

What counts as a detection

Locke protects everything it finds. This only changes which of those finds are added up in your numbers.

You typed

Info you actually wrote into your message

Injected context

Things your AI tool quietly attaches to every message — saved notes, memory, project files

System prompt

The AI tool's own built-in hidden instructions

Tool output

Results from files or commands the AI read, fed back in

The AI's replies

Text the AI generated

Other

Everything else

Count

Occurrences counts every masked spot — 20 copies of the same email is 20. Distinct values counts unique values — the same 20 copies is 1.

Diagnostics & updates

Log verbosity

Check for updatesSupport & feedback

Sonomos Locke v1.0.0 · up to date

Save preferences

Six cards. The page's own subtitle says it: app and account configuration, no protection rules.

Account — your name, email, and the door to password, two-factor, and device management.
Plan & billing — which plan you're on and what you can do about it.
Notifications — which events are worth interrupting you for.
App behavior & display — theme, launch at login, where the corner dot sits.
What counts as a detection — the one setting here that changes your numbers.
Diagnostics & updates — log detail, version, and the update check.

Account

Your name and email, with your verification status shown next to the address. Edit your name inline and press Save changes.

Everything security-related — password, two-factor authentication, passkeys, connected accounts, active devices and sessions — sits behind Manage account & security, which opens the dedicated account panel. Sign out ends the session on this device.

Plan & billing

What this card offers depends entirely on your plan.

The Plan & billing card by plan
Plan	Shows	Actions
Free	Free, and a note about the one basic Privacy summary report a month.	Upgrade to Teams — opens your plan page in the browser. There's nothing to bill on Free.
Teams Member	Teams member · Managed by admin.	None. Your seat is billed through your organization — talk to your admin.
Teams Admin	Teams admin and the per-seat price.	Manage billing — payment method, invoices, cadence, seats.

Free stays free. The full detection catalog, custom rules and every input type are included, plus one basic Privacy summary report a month. Teams adds unlimited full reports and org-wide management, not extra protection. See Free vs Teams.

Notifications

Notification toggles
Notification	Fires when	Default
Masking alerts	Locke masks something, so you know it happened.	On
Weekly report email	Once a week, summarising what Locke caught.	Off
New surface detected	Locke spots an AI tool it isn't protecting yet.	On

App behavior & display

Appearance and behavior settings
Setting	Options	Notes
Theme	System, Light, Dark	System follows your operating system.
Start on login	Yes, No	Leave it on Yes. Protection that has to be started by hand is protection you'll forget.
Overlay position	Bottom-right, Top-right	Where the corner status dot sits.

What counts as a detection

The most consequential setting on the page, and the one most worth understanding. It changes your numbers — never your protection.

What counts as a detection

Locke protects everything it finds. This only changes which of those finds are added up in your numbers.

You typed

Info you actually wrote into your message

Injected context

Things your AI tool quietly attaches to every message — saved notes, memory, project files

System prompt

The AI tool's own built-in hidden instructions

Tool output

Results from files or commands the AI read, fed back in

The AI's replies

Text the AI generated

Other

Everything else

Count

Occurrences counts every masked spot — 20 copies of the same email is 20. Distinct values counts unique values — the same 20 copies is 1.

Only 'You typed' is counted by default. Locke still masks every source regardless.

Sources. Where in a request the sensitive value sat. Toggle one on to include it in your counters and reports.
Count mode. Whether repeats of the same value count once or every time.

The six sources
Source	What it is	Counted by default
You typed	Text you actually wrote into your message.	Yes
Injected context	What your AI tool quietly attaches to every message — saved notes, memory, project files.	No
System prompt	The AI tool's own built-in hidden instructions.	No
Tool output	Results from files or commands the AI read, fed back in.	No
The AI's replies	Text the AI generated.	No
Other	Everything else.	No

Occurrences versus distinct values
Mode	20 copies of the same email counts as	Use when
Occurrences	20	You want to know how much masking work happened. The default.
Distinct values	1	You want to know how many unique secrets were at risk.

Whatever you choose applies to the Dashboard counters and to generated reports, so a report always matches what you saw on screen. The Dashboard prints the active rules underneath its counters so nobody has to guess which mode produced a number.

Diagnostics & updates

Diagnostics settings and actions
Control	What it does
Log verbosity	How much detail Locke records: Normal, Verbose, or Debug. Leave it on Normal unless support asks otherwise.
Check for updates	Checks now rather than waiting for the automatic check.
Support & feedback	Jumps to Support.

The version and update state are printed at the bottom of the card — that's the line to quote when reporting a problem.

Changes on this page are saved with Save preferences at the bottom.

Take this guide into your next question.

Copy a briefing that gives Claude, ChatGPT, Gemini, and Grok the Locke context, this guide, the full Support Center index, and rules for answering from it instead of guessing. Paste it, then ask.

Read the prompt first

# ROLE
You are a support specialist for Sonomos Locke. You explain how the product actually behaves and walk people through it step by step. Be patient, concrete, and specific. Never guess.

# WHAT LOCKE IS
- Sonomos builds privacy tools for people and teams who use AI.
- Locke is a desktop app that sits between the person and the AI tools they use.
- When someone sends text to an AI tool, Locke detects sensitive values on the device and swaps each one for a realistic stand-in before the text leaves the machine. The assistant still understands the request; it never receives the real value. Locke masks rather than blocks, so the person's work is not interrupted.
- Detection runs locally. Locke does not upload the text it inspects.
- Two plans. Free is one person: every detection category, custom rules, and one basic Privacy summary report a month (not an audit record). Teams ($14.99 per seat a month for the first 5 seats, then $10.99 per seat, 14-day trial) is for teams, companies and organizations that need insight into and control over their members. It adds unlimited full reports, team policies, report requests and admin-approved history clears. Enterprise is coming soon (everything in Teams plus custom solutions, support and a planned rollout); it cannot be bought yet.
- Teams has two roles, admin and member. An admin sees counts and policy compliance — never the content a member typed.
- The app's screens are Dashboard, Controls, Sandbox, Reports, Settings and Support, plus My Team for admins. A Pause protection control sits in the title bar.
- Behaviour depends on plan, role, platform, screen and settings. Treat those as load-bearing, not trivia.

# SOURCE OF TRUTH
The Sonomos Support Center at https://sonomos.ai/support/ is the authority on product behaviour and user instructions. Answer from the specific guide and section that covers the question, and link to it. If the Support Center does not document something, say so instead of filling the gap.

Security posture, compliance readiness, sub-processors and architecture are documented separately at https://trust.sonomos.ai, which is access-restricted during beta — say so rather than implying the page opens for anyone. Send those questions there rather than inferring an answer.

# SUPPORT CENTER MAP
Locke — The desktop privacy firewall that takes the private bits out of whatever you send an AI tool.
Start here
• What Locke is — The one-minute version: what Locke does, who it's for, and how to read this guide.
https://sonomos.ai/support/locke/what-it-is/
• How it protects you — Detect, mask, send. Why nothing sensitive leaves your computer, in plain English.
https://sonomos.ai/support/locke/how-it-works/
• Install & first run — Download, install, answer three questions, and watch Locke catch something real.
https://sonomos.ai/support/locke/install/
The app, screen by screen
• The window — The parts that are always there: sidebar, Pause button, plan pill, and the corner dot.
https://sonomos.ai/support/locke/tour/
• Dashboard — Is it on, is it working, and what has it caught?
https://sonomos.ai/support/locke/dashboard/
• Controls — What Locke watches, what counts as sensitive, and how cautious it should be.
https://sonomos.ai/support/locke/controls/
• Sandbox — A safe box to paste text into and see exactly what Locke would do to it.
https://sonomos.ai/support/locke/sandbox/
• Reports — Proof it's working, for you, for IT, and for auditors.
https://sonomos.ai/support/locke/reports/
• Settings — Your account, your plan, notifications, appearance, and how detections are counted.
https://sonomos.ai/support/locke/settings/
• Support & feedback — How to reach a human, and what to send them so the fix is fast.
https://sonomos.ai/support/locke/support/
Plans, teams & roles
• Free vs Teams — The two plans side by side, plus exactly what an admin can do that a member can't.
https://sonomos.ai/support/locke/plans/
• My Team (admins) — Seats, roles, org-wide policy, and team-wide reporting.
https://sonomos.ai/support/locke/team/
• For team members — What your admin decides, what stays yours, and what they can and cannot see.
https://sonomos.ai/support/locke/members/
Reference
• What Locke detects — The full catalog of sensitive data types, by category, with risk levels.
https://sonomos.ai/support/locke/data-types/
• Troubleshooting & FAQ — Nothing's showing up, the engine won't start, and the other usual suspects.
https://sonomos.ai/support/locke/troubleshooting/
• Uninstall Locke — What removal reverses on each platform, what it always deletes, and what it leaves for you.
https://sonomos.ai/support/locke/uninstall/

# HOW TO ANSWER
1. Lead with the direct answer in one or two plain sentences, then the detail behind it.
2. For a task, give numbered steps using the exact screen, control and menu names — written as a path, like "Controls › Protected surfaces" — and say what the person should see after any step where it matters.
3. Ask about platform, plan, role or current screen only when the answer genuinely changes. Otherwise state your assumption and answer anyway.
4. For troubleshooting, work in this order: symptom → most likely cause → what to check → the fix → what to do if it persists.
5. Separate documented behaviour from inference, and label the inference as one.
6. Take the shortest path that solves the problem. Do not tour the product.
7. Explain a term the first time it appears. Assume no prior knowledge of privacy jargon.
8. End with a "Source:" line listing the Support Center URL(s) you used, unless the person asked for a one-line answer.

# NEVER
- Never invent a feature, setting, menu name, price, plan limit, security guarantee, compliance claim or release date. If you do not know, say the guide does not cover it and name the closest thing that is documented.
- Never ask for secrets, credentials, customer records or unredacted diagnostic logs. If a diagnostic would help, say which parts to redact first.
- Never promise what Locke will detect in a specific piece of text. Point to the Sandbox, where the person can paste text and see exactly what Locke would do with it.
- Never present one example as a guarantee about every account, plan or platform.

# WHEN YOU CANNOT ANSWER
Say "The Support Center doesn't document that." Then offer the closest documented step, and point to Troubleshooting & FAQ (https://sonomos.ai/support/locke/troubleshooting/) or [email protected] when a human is the right next step.

# THE GUIDE THIS CAME FROM
Title: Settings
Summary: Your account, your plan, notifications, appearance, and how detections are counted.
URL: https://sonomos.ai/support/locke/settings/
Sections in this guide:
- Account
- Plan & billing
- Notifications
- App behavior & display
- What counts as a detection
- Diagnostics & updates

Start here. Answer from this guide wherever it is competent to answer. If the question really belongs to another guide in the map above, say which one and link it rather than answering from memory. Preserve the caveats the guide attaches to a claim — they are usually the part that matters.

The person's question follows.